Refund and Returns Policy

Effective Date: [31/5/2025]

At ENDLAZ, we are committed to delivering premium quality fragrances and an excellent customer experience. We understand that sometimes things may not go as expected, and that’s why we offer a fair and transparent return and replacement policy.

1. Eligibility for Return or Replacement

You may be eligible to request a return or replacement under the following conditions:

• You received a damaged product (bottle leakage, broken cap, cracked glass, etc.)
• You received a wrong product (different from what you ordered)
• You received an expired product (though rare, we take this seriously)
• The product was missing from the package

⚠️ Please note: Due to hygiene and safety concerns, used, opened, or tested perfumes are not eligible for return, even if used only once.

2. Non-Returnable Items

• Fragrance bottles that have been opened or used
• Items returned without original packaging (box, seals, etc.)
• Customized or limited edition products unless damaged in transit

3. Return Window

All return or replacement requests must be made within 7 days of receiving your order. Requests made after 7 days will not be accepted.

4. How to Request a Return/Replacement

To request a return or replacement:

1. Email us at [email protected] or WhatsApp us at 6380660600
2. Mention your Order ID, issue description, and attach clear photos/videos showing the problem
3. Our support team will respond within 24–48 hours

After verifying your request, we may:

• Approve and arrange a pickup of the item (in serviceable pin codes), or
• Request you to self-ship the item and share the courier receipt for reimbursement (up to a fixed limit)

5. Processing and Refund/Replacement Timeline

• Once the returned item is received and inspected, we will notify you of the approval or rejection.
• If approved, the replacement will be shipped within 5–7 business days.
• In case of a refund (if approved), the amount will be credited to your original payment method within 5–10 working days.

6. Important Notes

• Return pickups are subject to courier availability in your area.
• In case of unavailability of the same product for replacement, you may choose another item of equal or lesser value, or opt for a refund.